Refund Policy
Last updated: 2026-06-24
Understand DigiKuza Solutions refund and cancellation policies for our digital advisory services.
Refund Eligibility
At DigiKuza Solutions, we are committed to delivering high-quality digital advisory services. Refunds are evaluated on a case-by-case basis depending on the nature and stage of the service provided.
Service Cancellations
If you wish to cancel a service, please contact us within 14 days of the initial engagement. Cancellations made within this period may be eligible for a full or partial refund, depending on the work completed up to that point.
Non-Refundable Items
The following are generally non-refundable:
- Services that have been fully delivered as outlined in the statement of work
- Consultation hours that have already been used
- Custom deliverables that have been approved or accepted by you
Refund Process
To request a refund, contact us at [email protected] with your service details and reason for the request. We will review and respond within 5–7 business days.
Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.